Unit Turnover Scopes (Move-In / Move-Out)
Faster turns. Fewer disputes.
A fast move-out condition audit that separates resident damage from normal wear and tear, and turns it into a contractor-ready scope the same week. Paired with a move-in record, it settles deposit and chargeback questions before they start.
Every vacant day has a price.
Turnovers stall when nobody has a clear scope. Trades get booked late, damage gets missed, and a resident dispute months later comes down to whose memory is better.
Average vacant days between residents at the end of 2024, up from about 30 in early 2020. Every day you shave off is rent you keep.
Source: RealPage Analytics (U.S. data)Each day of vacancy costs about one day of rent. On a $2,200 unit that is roughly $72 a day.
A move-in and a move-out record of the same unit, photographed the same way, is the clearest evidence in a damage dispute.
A consistent checklist in every unit.
Every inspector follows the same checklist and photo standard, so results compare cleanly between units, buildings and years.
Damage vs. wear and tear
- Wall damage beyond normal use
- Flooring burns, stains and gouges
- Broken fixtures and hardware
- Missing items against the move-in record
- Clear notes on what is chargeable
Kitchen & appliances
- Appliance condition and operation
- Cabinet doors, hinges and shelves
- Countertops and backsplash
- Sink, faucet and trap
- Cleanliness level for turnover
Bathrooms
- Caulking and grout condition
- Fixtures, mirrors and accessories
- Toilet and vanity condition
- Exhaust fan operation
- Signs of hidden leaks
Rooms & finishes
- Paint scope by wall and room
- Flooring repair or replacement
- Doors, trim and closet hardware
- Window coverings
- Light fixtures and switches
Safety at turnover
- Smoke alarm tested at tenancy change
- CO alarm tested where required
- Lock and entry door condition
- Window restrictors
- Electrical hazards
Scope & work orders
- Tasks grouped by trade
- Priority for re-leasing
- Quantities where measurable
- Photos attached to each task
- Ready to send to contractors
Run the numbers for your building.
Move the sliders to see what missed issues could cost compared with catching them at inspection.
What slow turnovers cost you
Adjust the sliders to match your portfolio. The starting values are example assumptions, not industry averages.
This is a planning estimate based on the numbers above, not a quote or a guarantee. We can build the same model with your building’s real figures.
A scope your trades can start on.
You get one clear document per unit: what happened, what is chargeable and what needs doing, grouped so you can book trades in the right order.
- Move-out condition reportRoom-by-room findings with time-stamped photos.
- Damage vs. wear summaryA plain list of chargeable items, separated from normal wear and tear.
- Contractor-ready work ordersTasks grouped by trade with photos attached.
- Move-in baselineThe same format at move-in, so the next move-out compares like for like.
- Alarm test at tenancy changeA dated record of the smoke and CO alarm test.
What it means for your team.
Book painters, cleaners and trades from one list instead of a walk-through and a pile of notes.
Hundreds of beds turning in the same few weeks need the same standard on every unit.
Shorter turns and documented chargebacks show up directly in net operating income.
Frequently asked questions.
How quickly can you scope a move-out?
We schedule as close to the move-out date as access allows and deliver the report within 24–48 hours of the inspection.
Can you do move-ins too?
Yes. A move-in record in the same format is what makes the next move-out comparison clear.
Do you decide what is chargeable?
We document and flag what appears to be beyond normal wear and tear. The final decision on charges stays with you.
Can you handle a peak turnover window?
Yes. Tell us your move-out dates and unit counts and we will plan the schedule around them.
Do you do the repair work?
No. You get a contractor-ready list to send to your own team or trade partners.
Sources: RealPage Analytics (U.S. data); Woodstock Fire Department, Ontario Fire Code summary.
Start with a pilot on one building.
See the reports for yourself before you roll turnover scopes out across your portfolio.